sers in the office where I work are having an issue with certain tasks in shared folders. Our users are using Outlook 2010 primarily. 

We follow our files by updating a task that all the employees have access to (with full edit and delete permissions), and send status reports between each other to update on the status of files or of things to be done. However, lately, certain tasks have stopped operating for certain users.  In a specific shared folder, about 3-4 tasks will be broken and give error messages.

Here's what happens:

If I open the task, and do not edit anything, then I can send a status report as normal or save and close the task without issue. Providing I change absolutely nothing in the body of the task.

However, if I edit the task or add to it and then try to send a Status Report or Save and Close the task I get a generic "Operation Failed" error (no additional information in the error message is given. 

To get around the issue employees receiving the error message are having to email their edits to other employees, who then edit the task for them and don't receive the error message.

I have tried to fix the issue with resetting profiles and by changing between cached mode - neither have worked. 

I should also note that we are all connected over a domain server. And users who are receiving the error are from our satellite office. 

However, I am not certain if the satellite office fact matters, as my personal user account does not work whether I'm connecting from a machine in the satellite office or our home branch.

Any help would be greatly appreciated. Thank you. 

Hi,

In my opinion, it seems like sync issue, I suggest to click Update Folder button on shared task folder in problematic users outlook.

Meanwhile, check the permissions of problematic users on that shared task folder.

And task is the feature of Outlook, I also suggest to post this thread on Outlook forum for more help.

Best Regards.

Thank you for the reply!

Ok so, I need to go into the  outlook for the owner of the problematic tasks and update the folder. Is this the same as the "Send/Receive Folder" function in Office 2013?

Also, are there any risks in updating these? I don't want to accidentally lose any data, as these tasks are very large and sensitive. Our office does almost all our work via these shared tasks. 

• Edited by JHackett 13 hours 45 minutes ago

Thank you for the reply!

Ok so, I need to go into the  outlook for the owner of the problematic tasks and update the folder. Is this the same as the "Send/Receive Folder" function in Office 2013?

Also, are there any risks in updating these? I don't want to accidentally lose any data, as these tasks are very large and sensitive. Our office does almost all our work via these shared tasks. 

• Edited by JHackett Tuesday, June 09, 2015 5:43 PM

Thank you for the reply!

Ok so, I need to go into the  outlook for the owner of the problematic tasks and update the folder. Is this the same as the "Send/Receive Folder" function in Office 2013?

Also, are there any risks in updating these? I don't want to accidentally lose any data, as these tasks are very large and sensitive. Our office does almost all our work via these shared tasks. 

• Edited by JHackett Tuesday, June 09, 2015 5:43 PM

Thank you for the reply!

Ok so, I need to go into the  outlook for the owner of the problematic tasks and update the folder. Is this the same as the "Send/Receive Folder" function in Office 2013?

Also, are there any risks in updating these? I don't want to accidentally lose any data, as these tasks are very large and sensitive. Our office does almost all our work via these shared tasks. 

• Edited by JHackett Tuesday, June 09, 2015 5:43 PM

Lynn-Li,

Again, thank you for your response - but the solution you provided unfortunately did not work. I updated the folders of all users and the same users are still receiving the same error on the tasks. 

Is there a way to force the server to sync the Outlook Exchange server itself to correct the issue on the server side? 

I'm totally in the dark with this and our IT guy has not been helpful. 

Thanks again.

- James

 Bump.

Still unresolved; more shared tasks are giving the error now. Need help!